How RFID Can Help You Get Omnichannel Ready

| Phil Morrow

Retail omnichannel processes have been put to the test in recent years. Convenience options such as buy online, pick up in store (BOPIS) and ship from store put additional pressure on overburdened store processes and personnel, resulting in missed orders and unhappy shoppers. Here are some factors to consider when evaluating an RFID solution.

5 Tips For Providing Top Customer Service

| Chassidy Lake

It is no secret that the customer’s experience is vital to the success of your business. One way to ensure a positive shopping experience for your customer is to ensure they are receiving top of the line customer service. Here are five ways to provide customers with a good experience that will ensure they return.

7 Ways to Avoid “No Results” Pages in Ecommerce Site Search

| Trevor Legwinski

Online shoppers who can easily find what they want tend to spend more money. According to a recent WebLinc study, nearly 30% of online shoppers start each visit with a site search. If they can’t find what they’re looking, for they’ll leave the site. Here are 7 ways to avoid “No Results” pages in ecommerce site search.

7 Considerations for an Incentive Pay Plan in Your DTC Operations

| Brian Barry

Incentive pay is a bonus over and above hourly wage an associate can earn by meeting pre-set requirements or criteria. It can be based on productivity quality or safety. Here are 7 considerations your need to consider beforehand if an incentive pay plan is going to be successful.

4 Steps For Reducing Pick-Error Rates

| Gary Patterson

Many options exist in the marketplace for high-tech solutions that reduce errors in the fulfillment process, including pick-to-light systems, voice-automated picking systems and even fully automated robotic picking systems. However, these solutions can be expensive and are therefore not financially justifiable for small volume or highly variable fulfillment operations. Here are four steps to reduce your pick-error rates.

A Guide to Peak Holiday Season Changes for FedEx, UPS Shippers

| Rob Martinez

Both FedEx and UPS have announced new, temporary peak holiday season surcharges that will impact shipping costs for ecommerce businesses this holiday season. This detailed layout of charges from the major carriers will help you make wise business decisions as you lay out your strategy for handling the surge in seasonal shipments.