Walmart Cites Operational Issues in Q4 Ecommerce Slowdown

| Daniela Forte

Due in large part to inventory management issues around the critical holiday period, Walmart reported a serious slowdown in its booming ecommerce growth during the fourth quarter, which increased 23% compared to a 50% gain a year earlier. See what these challenges were for Walmart and what it meant for sales in the fourth quarter.

6 Tremendous Benefits of Ecommerce Operations Summit 2018

| Brian Barry

Many conferences offer a few operations sessions to attract a broader audience. However, the Ecommerce Operations Summit (April 3-5, Columbus, OH) is the only one focused exclusively on optimizing direct-to-customer and omnichannel operations and fulfillment. Here are 6 benefits to attending this year.

3 Imperatives for Warehouse Labor in Your DTC Business

| Curt Barry

Given both macro trends in the economy and micro trends in the direct-to-customer industry, there are things you need to be doing and keeping an eye on in terms of warehouse labor. Following these 3 imperatives will help set you up for success in 2018.

Hacking Productivity Across a Dispersed Ecommerce Team

| Isaac Kohen

Ecommerce customers expect 24×7 service across email, chat, call, and social media. Online shopping today means your customers can be anywhere and reach out to you at any time with questions about a purchase, shipping or credit card issues. Here are a few tips that will help keep communication open between the customer and retailer.

7 Considerations for an Incentive Pay Plan in Your DTC Operations

| Brian Barry

Incentive pay is a bonus over and above hourly wage an associate can earn by meeting pre-set requirements or criteria. It can be based on productivity quality or safety. Here are 7 considerations your need to consider beforehand if an incentive pay plan is going to be successful.