Where is conversational commerce headed? Ivan Tchakarov, director of operations for Google Express, spoke with Multichannel Merchant after his Ecommerce Operations Summit keynote address about early adoption and variance among use cases, as well as AI and the potential for the “zero-click cart” where purchases are suggested to us.
What are the applications and potential benefits of blockchain for retail and ecommerce? Melanie Nuce, SVP, Corporate Development for GS1, explains the backstory of blockchain and breaks down the concept of shared ledgers and increased supply chain visibility. She’ll cover this topic in greater depth at Ecommerce Operations Summit, April 3-5 in Columbus, OH.
Services like same-day delivery are getting a lot of attention. But is it more about immediacy or choice, and hitting precise delivery windows? What about intelligent assistants? Ivan Tchakarov, director of operations for Google Express, discusses all this in a video interview with Multichannel Merchant. He’ll cover these subjects in depth as a keynote speaker at Ecommerce Operations Summit (April 3-5, Columbus, OH).
Mark Baum, chief collaboration officer of the Food Marketing Institute, talks with Multichannel Merchant about trends in the dynamic world of e-grocery, including delivery and fulfillment, M&A activity, issues around perishable items and Walmart’s latest patent in the space. Come hear Mark speak on this subject at Ecommerce Operations Summit 2018, April 3-5 in Columbus, OH.
As you gear up for peak season, how do you sync your demand forecasting with the labor needs in your distribution operations? Dana Thomas, director of Operations for The Golf … Continue Reading →
How can the twin imperatives of meeting rising ecommerce customer expectations and doing so cost effectively be realized? Alan Gershenhorn, Chief Commercial Officer of UPS, talks to Multichannel Merchant about the impetus for the new packaging innovation center, jointly developed by UPS and Sealed Air in Louisville, KY.
Amazon Prime has reached a staggering 80 million U.S. members, according to Consumer Intelligence Research Partners (CIRP), a doubling from 2015, while comprising about 60% of all Amazon shoppers. Josh Lowitz and Michael Levin, partners and co-founders of CIRP, talked with Multichannel Merchant about the relative value of Prime vs. non-Prime members and competition from Walmart.com.
Jim “Murph” Murphy, founder and CEO of Afterburner Inc. talks about how he and his team draw on their experience as fighter pilots and Navy SEALS to teach Fortune 500 leaders how to stay aligned in a complex business climate, and identify and eliminate execution gaps. Jim will go in depth on these subjects as a luncheon keynote speaker at Operations Summit 2017 on March 28 in Pittsburgh.
Catherine Harrison, director of operations for eBags, talks about her company’s approach to keeping its customers in the loop and satisfied. eBags is a finalist in the category of brand communication for the third annual Excellence in Customer Experience Awards, to be presented at a March 29 luncheon ceremony at Operations Summit 2017 in Pittsburgh.